Privacy Policy

Studio Isarosh

Effective Date: 26.08.2025
Website: https://isaroshstudio.com

At Studio Isarosh, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with our services. We are committed to complying with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

1. Who We Are

Studio Isarosh is a creative digital studio based in Toronto, Canada (remote studio). We provide digital products such as design templates, automation tools, guides, and creative resources.
If you have any questions about this Privacy Policy, you can contact us at:

📧 Email: info@isaroshstudio.com
📍 Location: Toronto, Canada (remote studio)

2. Information We Collect

When you use our website, we may collect the following types of information:

  • Personal details you provide: name, email address, billing address, and payment information when you make a purchase or contact us.

  • Account details: if you create an account, we collect login credentials and profile information.

  • Technical data: IP address, browser type, operating system, and usage patterns collected automatically through cookies and analytics tools.

  • Newsletter subscription: if you subscribe, we collect your name and email address with your explicit consent.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process purchases, deliver digital products, and provide invoices.

  • To respond to customer inquiries and provide technical support.

  • To send newsletters and marketing communications (only with your consent).

  • To improve our website performance, user experience, and product offerings.

  • To comply with legal obligations and prevent fraudulent activity.

4. Consent and Email Marketing (CASL Compliance)

By subscribing to our newsletter or providing your email during checkout, you consent to receive communications from Studio Isarosh.

  • We follow Canada’s Anti-Spam Legislation (CASL), which means:

    • You will only receive marketing emails if you explicitly consent.

    • Every email we send includes an “unsubscribe” link that lets you opt out anytime.

    • You may also request removal by contacting us at info@isaroshstudio.com.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences and login details.

  • Track website traffic and user behavior through Google Analytics or similar tools.

  • Improve shopping and browsing experience.

You can manage or disable cookies through your browser settings, but please note that some features of the site may not work properly without them.

6. Third-Party Services

We may share limited information with trusted third-party providers to operate our business. These include:

  • Payment processors (e.g., Stripe, PayPal) – for secure transaction handling.

  • Email marketing platforms (e.g., Mailchimp, FluentCRM) – for sending newsletters.

  • Analytics tools (e.g., Google Analytics) – for tracking website performance.

Each provider has its own privacy practices, and we recommend reviewing their policies.

Payments & Transactions

When you purchase a product on Studio Isarosh, payment is processed securely through trusted third-party providers such as Stripe and PayPal.

  • Payment Data: We do not store your full credit card details on our servers. All payment information is encrypted and handled directly by the payment gateway in compliance with PCI-DSS (Payment Card Industry Data Security Standard).

  • Billing Information: We may collect and store limited billing details (such as name, email, and billing address) to issue receipts, handle customer support, and comply with accounting and tax obligations.

  • Fraud Protection: Payment processors may use fraud detection tools to prevent unauthorized transactions.

  • Currency & Location:

    All transactions on Studio Isarosh are processed in USD by default. However, if your local currency is supported by our payment providers (such as CAD for Canada, EUR for Europe, etc.), the system may automatically display and charge you in your local currency.

    Please note that applicable taxes (such as GST/HST in Canada or VAT in other regions) may be added to your order based on your billing location. Final amounts, including taxes and fees, will be shown before you complete your purchase.

By completing a purchase, you agree that your payment data will be processed in accordance with the privacy policies of the chosen payment provider (Stripe, PayPal, etc.).

7. Data Retention

We retain your personal information only as long as necessary:

  • Order and billing data: retained for accounting and tax compliance.

  • Newsletter subscription: retained until you unsubscribe.

  • Technical logs (e.g., cookies, IP logs): typically retained for 12–24 months.

When your data is no longer needed, it will be securely deleted or anonymized.

8. Data Security

We take reasonable security measures to protect your data, including:

  • Encrypted payment processing via trusted third-party gateways.

  • Restricted access to personal data (only authorized staff).

  • SSL encryption for secure communication on our website.

However, no method of transmission over the internet is 100% secure. If a data breach occurs, we will notify affected users as required by law.

9. Your Rights

Under PIPEDA, you have the right to:

  • Request a copy of the personal information we hold about you.

  • Request corrections or updates to your personal data.

  • Withdraw consent for marketing communications at any time.

  • Request deletion of your data (subject to legal or contractual obligations).

To exercise these rights, please contact us at info@isaroshstudio.com.

10. Children’s Privacy

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe your child has provided personal information, please contact us for removal.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

📧 Email: info@isaroshstudio.com
📍 Location: Toronto, Canada (remote studio)

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